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Help and support

Find answers to frequently asked questions.

Registering for an account

Firstly you should check whether the parish is already set up on our system. Check the list of parishes here.

If the parish is not listed as an organisation, you need to create your parish council.

If the parish is already listed as an organisation, you need to request access from the account administrator i.e. parish clerk. Once your request has been approved you will then be able to submit and track reports via the parish portal account.

You need to request access from the account administrator i.e. parish clerk.

Logging in to your account

Your password can be reset by clicking on the link in the 'forgotten your password?' section on the login page.

You will be asked to enter the email address you used to register your account. You will then be sent an email which will include further instructions to allow you to reset your password.

Unfortunately you are not able to log into your parish account with your customer portal login details (and vice versa).

Your reports

Once logged into your account, view the 'available services' section and select the relevant highway report category. Follow the onscreen instructions to submit your report.

Unfortunately this is a technical fault that we hope to fix in the near future. Your original report will still be dealt with but please let us know so that we can update your account history.

When a report is submitted through the ‘other’ category, they need to be reviewed before being passed to the relevant highways area office. This means that the reports are marked as ‘resolved’ and a confirmation email is issued. To receive an update for such reports, contact the customer service centre.

Additional support

If you are experiencing any other problems with the parish portal, contact us via our online form.